Order Confirmation - Before a chef begins working on an order, the chef must confirm the order. As soon as there is a successful confirmation, the diner's funds have been transferred to Zestyer. Zestyer holds these funds. When Zestyer holds funds, Zestyer has the authority to either release them to the chef (pay the chef) or refund them to the diner (give them back to the diner). If an order is not successfully confirmed, the payment method may be invalid or insufficient. In that case, the order will be denied, regardless of what the chef click/taps on the website/app. If an order is confirmed, then Zestyer has the funds and the chef can start working without worrying about not getting paid. So chefs are protected.
The Chef Prepares And Exchanges The Order - A receipt is created once an order is confirmed. It keeps track of the various stages of the order's preparation. If a chef follows the receipt instructions, the chef will receive payment for the order. Even in the case of a dispute, Zestyer support will side with the chef, if the chef follows the receipt. Give reasonable and accurate time estimates to prevent the order from being closed due to chef lateness. In the event that the chef is 1 hour late to meet the estimates he/she gives, the order is automatically closed and the funds are refunded to the diner. Therefore, the only time a chef will not get paid is due to his/her own actions.
Diner Pays - Once an order is moved into the last state a chef can move it, a 24 hour timer starts. Within this time frame, a diner must take action. This is done by the diner going to his/her receipt and clicking pay (funds are released to the chef) or clicking dispute (disputing the order). If the diner takes more than 24 hours to pay, the funds are automatically released to the chef. The diner may choose to dispute the order if it is unsatisfactory. Zestyer support will step in and handle the situation (either refunding the funds or releasing them). As long as the chef prepares the order as advertised, follows the receipt, and properly packages the order, Zestyer support will side with the chef and release funds to him/her.